{"id":781,"date":"2026-11-12T17:52:35","date_gmt":"2026-11-12T17:52:35","guid":{"rendered":"https:\/\/www.hilltopgrp.net\/hilltoparts\/?page_id=781"},"modified":"2026-11-12T17:52:35","modified_gmt":"2026-11-12T17:52:35","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.hilltopgrp.net\/hilltoparts\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<p><strong>Treehouse Designs by The Hilltop Group, LLC<\/strong><\/p>\n<p><em>Last Updated: November 12, 2026<\/em><\/p>\n<p>At Treehouse Designs, we want you to be delighted with your purchase! We take pride in the products and designs we offer and strive to provide a positive shopping experience.<\/p>\n<p>If something isn&#8217;t quite right, please review our refund and return guidelines below.<\/p>\n<h3>Returns &amp; Exchanges<\/h3>\n<p>We accept returns of eligible, non-custom merchandise within <strong>30 days of delivery<\/strong>, provided the following conditions are met:<\/p>\n<ul>\n<li>\n<p>Items must be unused, undamaged, and in their original condition.<\/p>\n<\/li>\n<li>\n<p>Original packaging, tags, and accessories should be included when applicable.<\/p>\n<\/li>\n<li>\n<p>Proof of purchase is required.<\/p>\n<\/li>\n<li>\n<p>Returns must be requested within 30 days of delivery.<\/p>\n<\/li>\n<\/ul>\n<p>Please contact us before returning an item so we can provide return instructions.<\/p>\n<h3>Custom &amp; Personalized Products<\/h3>\n<p>Because custom-designed, made-to-order, and personalized products are created specifically for you, <strong>all sales of these items are final once production has begun<\/strong>.<\/p>\n<p>We encourage customers to carefully review personalization details, including names, spelling, colors, and other specifications, before approving an order.<\/p>\n<p>If an item arrives damaged, defective, or materially different from the approved design, please contact us so we can arrange an appropriate resolution.<\/p>\n<h3>Damaged, Defective, or Incorrect Items<\/h3>\n<p>We carefully prepare orders for shipment, but occasionally problems can occur.<\/p>\n<p>If your order arrives damaged, defective, or incorrect, please contact us within <strong>7 days of delivery<\/strong>, if possible.<\/p>\n<p>Include your order number, a description of the issue, and photographs when available.<\/p>\n<p>We will review the situation and arrange an appropriate replacement, repair, refund, or other remedy.<\/p>\n<p>This notification period does not limit any rights you may have under applicable law.<\/p>\n<h3>Non-Returnable Items<\/h3>\n<p>The following items are generally not eligible for discretionary returns:<\/p>\n<ul>\n<li>\n<p>Custom-designed or personalized products once production has begun<\/p>\n<\/li>\n<li>\n<p>Digital products that have been delivered or accessed<\/p>\n<\/li>\n<li>\n<p>Gift cards, except where required by law<\/p>\n<\/li>\n<li>\n<p>Items damaged through misuse or improper care<\/p>\n<\/li>\n<li>\n<p>Clearance or final-sale merchandise clearly identified as non-returnable before purchase<\/p>\n<\/li>\n<\/ul>\n<p>These exclusions do not affect remedies required by applicable consumer protection laws.<\/p>\n<h3>Return Shipping<\/h3>\n<p>For ordinary returns, customers are responsible for return shipping costs unless otherwise agreed.<\/p>\n<p>If an item is defective, damaged upon arrival, or shipped incorrectly, we will provide an appropriate resolution, including return shipping arrangements when necessary.<\/p>\n<p>We recommend using a trackable shipping method for returns. Please retain your shipping receipt until your return has been processed.<\/p>\n<h3>Refund Processing<\/h3>\n<p>Once your return is received and inspected, we will notify you whether the refund has been approved.<\/p>\n<p>Approved refunds will generally be issued to the original payment method within <strong>5\u201310 business days<\/strong> after approval, although processing times may vary depending on your payment provider or financial institution.<\/p>\n<p>Original shipping charges are generally non-refundable for discretionary returns. This does not apply where a refund of shipping charges is required by law or appropriate because of our error.<\/p>\n<h3>Order Cancellations<\/h3>\n<p>Orders may be canceled before shipment or before production begins.<\/p>\n<p>Once a custom or personalized order has entered production, cancellation may no longer be possible.<\/p>\n<p>Please contact us as soon as possible if you need to request a cancellation.<\/p>\n<h3>Gift Cards<\/h3>\n<p>Treehouse Designs gift cards are generally non-refundable and cannot be exchanged for cash, except where required by applicable law.<\/p>\n<p>Gift card purchases, balances, and redemption are subject to the applicable gift card terms.<\/p>\n<h3>How to Request a Return<\/h3>\n<p>To request a return, exchange, or refund, please contact us through our website&#8217;s Contact page.<\/p>\n<p>Include your order number, the item purchased, and a brief explanation of your request.<\/p>\n<p>Please do not send merchandise back without first contacting us for return instructions.<\/p>\n<h3>Questions?<\/h3>\n<p>We want your experience with Treehouse Designs to be a positive one. If you have questions or concerns about your purchase, please reach out.<\/p>\n<p><strong>Treehouse Designs<\/strong><br \/>A division of The Hilltop Group, LLC<br \/><a href=\"https:\/\/treehousedesigns.net\">https:\/\/treehousedesigns.net<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Treehouse Designs by The Hilltop Group, LLC Last Updated: November 12, 2026 At Treehouse Designs, we want you to be delighted with your purchase! We take pride in the products and designs we offer and strive to provide a positive shopping experience. If something isn&#8217;t quite right, please review our refund and return guidelines below. &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.hilltopgrp.net\/hilltoparts\/refund_returns\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Refund and Returns Policy&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-781","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.hilltopgrp.net\/hilltoparts\/wp-json\/wp\/v2\/pages\/781","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hilltopgrp.net\/hilltoparts\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hilltopgrp.net\/hilltoparts\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hilltopgrp.net\/hilltoparts\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hilltopgrp.net\/hilltoparts\/wp-json\/wp\/v2\/comments?post=781"}],"version-history":[{"count":1,"href":"https:\/\/www.hilltopgrp.net\/hilltoparts\/wp-json\/wp\/v2\/pages\/781\/revisions"}],"predecessor-version":[{"id":944,"href":"https:\/\/www.hilltopgrp.net\/hilltoparts\/wp-json\/wp\/v2\/pages\/781\/revisions\/944"}],"wp:attachment":[{"href":"https:\/\/www.hilltopgrp.net\/hilltoparts\/wp-json\/wp\/v2\/media?parent=781"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}