Treehouse Designs by The Hilltop Group, LLC
Last Updated: November 12, 2026
At Treehouse Designs, we want you to be delighted with your purchase! We take pride in the products and designs we offer and strive to provide a positive shopping experience.
If something isn’t quite right, please review our refund and return guidelines below.
Returns & Exchanges
We accept returns of eligible, non-custom merchandise within 30 days of delivery, provided the following conditions are met:
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Items must be unused, undamaged, and in their original condition.
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Original packaging, tags, and accessories should be included when applicable.
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Proof of purchase is required.
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Returns must be requested within 30 days of delivery.
Please contact us before returning an item so we can provide return instructions.
Custom & Personalized Products
Because custom-designed, made-to-order, and personalized products are created specifically for you, all sales of these items are final once production has begun.
We encourage customers to carefully review personalization details, including names, spelling, colors, and other specifications, before approving an order.
If an item arrives damaged, defective, or materially different from the approved design, please contact us so we can arrange an appropriate resolution.
Damaged, Defective, or Incorrect Items
We carefully prepare orders for shipment, but occasionally problems can occur.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, if possible.
Include your order number, a description of the issue, and photographs when available.
We will review the situation and arrange an appropriate replacement, repair, refund, or other remedy.
This notification period does not limit any rights you may have under applicable law.
Non-Returnable Items
The following items are generally not eligible for discretionary returns:
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Custom-designed or personalized products once production has begun
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Digital products that have been delivered or accessed
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Gift cards, except where required by law
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Items damaged through misuse or improper care
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Clearance or final-sale merchandise clearly identified as non-returnable before purchase
These exclusions do not affect remedies required by applicable consumer protection laws.
Return Shipping
For ordinary returns, customers are responsible for return shipping costs unless otherwise agreed.
If an item is defective, damaged upon arrival, or shipped incorrectly, we will provide an appropriate resolution, including return shipping arrangements when necessary.
We recommend using a trackable shipping method for returns. Please retain your shipping receipt until your return has been processed.
Refund Processing
Once your return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will generally be issued to the original payment method within 5–10 business days after approval, although processing times may vary depending on your payment provider or financial institution.
Original shipping charges are generally non-refundable for discretionary returns. This does not apply where a refund of shipping charges is required by law or appropriate because of our error.
Order Cancellations
Orders may be canceled before shipment or before production begins.
Once a custom or personalized order has entered production, cancellation may no longer be possible.
Please contact us as soon as possible if you need to request a cancellation.
Gift Cards
Treehouse Designs gift cards are generally non-refundable and cannot be exchanged for cash, except where required by applicable law.
Gift card purchases, balances, and redemption are subject to the applicable gift card terms.
How to Request a Return
To request a return, exchange, or refund, please contact us through our website’s Contact page.
Include your order number, the item purchased, and a brief explanation of your request.
Please do not send merchandise back without first contacting us for return instructions.
Questions?
We want your experience with Treehouse Designs to be a positive one. If you have questions or concerns about your purchase, please reach out.
Treehouse Designs
A division of The Hilltop Group, LLC
https://treehousedesigns.net